Client Help Desk and Special Projects Analyst

FedComp is seeking a new addition to their Client Help Desk team.

Client Help Desk and Special Projects Analyst

We are an industry leader in providing financial software for small credit unions since 1984 and currently support credit unions in the United States, Caribbean, and the United Kingdom.

This position is a remote position, typically working from 9:00am to 6:00pm ET, as well as required participation in a rotating 24-hour on-call support team. As a client help desk analyst, the employee would answer 1st and 2nd level application telephone support and problem resolution calls, lead trainings, and work on special projects, as assigned. At the heart of this position is FedComp’s world class level of service that our clients have come to expect, generating us over 97% client satisfaction ratings on our support surveys.

Education and Experience Requirements:

- A bachelor’s degree in business or technology, or equivalent work experience
- A minimum of 3 years of customer support, preferably client help desk
- A minimum of 1 year experience in the credit union or banking industry or 2 years in accounting for business
- A working knowledge of Microsoft Windows
- Proficiency in Microsoft Word and Excel
- Knowledge of SQL preferred
- Positive, upbeat, phone communication style with the ability to clearly articulate solutions
- Ability to troubleshoot and address problems from different angles
- Organized and proactive approach to work assignments

Other Requirements:

- Ability to travel as needed (less than 10% of job requires travel)
- High speed internet service
- Private office to be used daily

This position includes an excellent benefit package including 100% of individual health insurance coverage, vision, dental, as well as paid time off and 401k.

To apply, please send your cover letter and resume to

Posted 1-3-18