Back Office Operations Supervisor - Non-Exempt

Atlantic Federal Credit Union is seeking a Back Office Operations Supervisor

 Atlantic Federal Credit Union currently has the following full time, 40 hour work week, non-exempt Back Office Operations Supervisor position available in our Kenilworth office:

Job Summary 

Supervise Back Office Operations Team through driving efficiency and effectiveness.  Reporting to the Member Service and Operations Manager, the Supervisor of Back Office Operations will provide direction and coordination of all activities for the Deposit Operations in accordance with the Credit Union's strategy.  Overseeing a number of key responsibilities including developing and motivating a high-performance team committed to delivering service excellence at all times.  Strategic team building and cross training to support current and future goals is essential.  Ensuring the consistent delivery of world-class service in line with member expectations and credit union objectives.

Essential Functions

Core competencies include, but not limited to, the following:

  • Supervise department to work with other departments in the efficient processing of member requests while identifying member needs and long term financial goals along with educating members on potential products and service solutions.
  • Supervise the day to day operations and staffing of the EFT functions including but not limited to:
    • Accurate and timely processing of ACH files
    • Accurate and timely processing of Sponsor company payrolls
    • Accurate and timely processing of share draft clearings and all required share and loan transfer programs
  • Serve as a secondary backup for EFT and ACH staff, which requires thorough knowledge of each job
  • Supervise the processing of back office member transactions up to and including all back-office exception
  • Investigate member accounts/transactions for fraud, resolution and compliance
  • Supervise and perform the resolution of electronic fraud and dispute claims including the life cycle process.
  • Supervise the timely process of filing SARs and CTRs; act as back-up BSA Analyst.
  • Process decedent accounts, including Estate accounts in a timely manner while keeping files current.
  • Supervise and process Government Reclamations, levies and subpoenas, Wire Transfers requests; inbound and outbound; and Remote Deposit Checks (RDC).
  • Maintain and insure compliance with Federal, State and local banking regulations throughout the Operations Department.
  • Provide flexibility with department scheduling/coverage due to business needs.

 The above listing is not exhaustive and may be supplemented as needed.

Education and Skill Experience

  • Minimum high school diploma or GED equivalent.  Some college credits preferred.
  • At least two (2) years in a financial institution with similar job functions and supervisory experience.
  • Strong interpersonal skills (oral and written communications), active listening, positive attitude, deportment.
  • Strong working knowledge of all aspects of electronic processing functions including, but not limited to EFT, ACH and RDC including associated rules and regulations.
  • Sufficient typing skills (i.e. 40 wpm)
  • Proficient in office equipment such as, but not limited to, PC, MS Office and the ability to learn new software programs as required.

We offer a full benefits package including: Medical, Dental, Vision, 401(k), Tuition reimbursement, defined benefit plan, and paid time off.  Qualifying candidates should send resume including salary requirements to Submissions without salary requirements will not be considered.

Posted 7-12-18