Motor Vehicle Sales/Repairs Tops NJ’s 2016 Consumer Complaints List, Banking/Financials Institutions Rank 8th 

NEWARK, N.J. – Attorney General Christopher S. Porrino and the N.J. Division of Consumer Affairs commemorated National Consumer Protection Week by announcing New Jersey’s top 10 consumer complaints from 2016 and highlighting the Division’s initiatives to protect consumers from fraud.

Last year, the Division’s Office of Consumer Protection (“OCP”) received a total of 7,656 formal complaints from consumers expressing dissatisfaction with sellers of merchandise ranging from vacation packages and pets, to home heating oil and appliances. This is a separate count from the 70,047 calls to the Division’s Consumer Service Center hotline, many of which are resolved through various forms of mediation or are referred to other appropriate agencies.

“The Division of Consumer Affairs touches the lives of New Jersey residents every day through its role in enforcing the state’s consumer protection laws and educating consumers about how they can avoid falling victim to fraud,” said Attorney General Porrino. “Consumer complaints are invaluable to our work because they alert us when our consumer protection laws are being violated and help us identify and combat emerging fraud trends.”

“The complaints we receive each year help the Division set its priorities and deploy its resources to best serve New Jersey’s consumers,” said Steve Lee, Director of the Division of Consumer Affairs. “Our public outreach campaigns and enforcement initiatives are guided by the complaints we receive and the information consumers provide to us.”

For the first time since 2010, consumer complaints concerning “Motor Vehicle Sales/Repairs” surpassed complaints concerning “Home Improvement.”

The Division’s Top 10 consumer complaint list for 2016 is as follows:

  1. Motor Vehicle Sales/Repairs
  2. Home Improvement
  3. Insurance
  4. Professional/Occupational Services
  5. Clubs/Health Club/Spas
  6. Internet Sales/Goods
  7. Miscellaneous Consumer Scams
  8. Banks/Financial Institutions
  9. Medical/Care/Drugs
  10. Home-Furnishings/Furniture
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