Member Service Representative Full/Part-Time Available

Research 1166 FCU in Paulsboro, N.J. is seeking a Member Service Representative responsible for processing transactions accurately and efficiently in accordance with established policies and procedures. Serve as the face of Research 1166 Federal Credit Union by exceeding service expectations, while identifying customer needs and appropriately referring banking products and services in accordance to those needs. Services as a senior teller by performing more advanced transactions. May service as a Personal Banker in opening new accounts and performing all platform related functions as needed.

Full Time / Part Time - Both (2) Positions Available


  • Processes member transactions accounting to policies and procedures
  • Ensure regulatory requirements, such as Anti Money Laundering and Bank Secrecy Act are adhered to
  • Build member loyalty through courteous, professional service accordingly
  • Maintain knowledge of all products and services in order to affectively promote products
  • Open new accounts as needed
  • Identify member needs and make appropriate referral of products and services while executing a smooth transition of members to other departments
  • Respond quickly, quietly and appropriately to member complaints and inquiries
  • Complete daily proof, investigate, resolve and report out of balance conditions and resolutions
  • Update check, money order and stamp issued logs and maintain inventory
  • Perform other duties as may be assigned


  • A high school education or higher education
  • Previous customer service experience or a strong desire to work in the service industry
  • The ability to develop a complete working knowledge of the teller system, including the use of a PC and calculator, as required to efficiently perform the job. Knowledge of office equipment is required. 
  • Position requires flexibility and willingness to learn new tasks

Research 1166 Federal Credit Union is an Equal Opportunity Employer

Please send resume’s to

Fax: 856-224-3602

(Posted 01/10/17)