Barbara Agin

Vice President, Member Experience & Education
800-792-8861 ext. 111

Barbara Agin is the Vice President of Member Experience and Education for the New Jersey Credit Union League. She joined the League in 2006, bringing a wealth of knowledge from the Financial Services industry.

Agin’s career began in retail banking where she used her real-life experiences to instruct and motivate new hire and experienced bankers. She has improved the performance of branch personnel by developing and delivering New Hire Teller Training, New Hire Platform Training, Teller Supervisory School, Sales and Product Knowledge, In-Store Banking and Sales, and Coaching Sales for Management.

Agin enhances learning in the classroom by involving the collective knowledge of participants. She helps people see how concepts taught have “real-life” applications for improved transfer of learning.

Within the credit union industry, Agin has facilitated sessions on Frontline Training, Delivering Outstanding Service, Providing Superior Member Service, and Coaching for Improved Performance.

In her current position, Barbara’s primary responsibilities involve enhancing member relationships through targeted meetings and creating relevant solutions to positively impact a credit union’s bottom line. Her work includes the development of workshops with sponsorship opportunities to help defray the membership cost. Workshops are designed to meet both an educational need and be a vehicle for networking with peers and sponsoring companies. 

Throughout her career,Agin has obtained the following certifications: Credit Union Development Educator (CUDE) (National CU Foundation), Facilitation (Development Dimensions International Training Systems), The Successful Training Manager/Director (Langevin Learning Services), Instructional Design (Langevin Learning Services), Training Needs Analysis (Langevin Learning Services), WorkSmart Facilitation (Destra Consulting Group), Managing Projects in Organizations (George Washington University), Lotus Smartsuite 97, 2000 (PTS Learning Systems), and Interpretation of 360° Feedback sessions (Manus Associates).