Back Office Operations Supervisor

Atlantic Federal Credit Union is seeking a Back Office Operations Supervisor

Atlantic Federal Credit Union currently has the following full time, non-exempt Back Office Operations Supervisor position available in our Kenilworth location:

 Essential Functions

  • Supervise department to work with other departments in the efficient processing of member requests while identifying member needs and long term financial goals along with educating members on potential products and service solutions
  • Supervise the day to day operations and staffing of the EFT functions and serve as secondary backup
  • Supervise the processing of back office member transactions up to and including all back-office exception processing
  • Investigate member accounts/transactions for fraud, resolution and compliance issues.
  • Supervise and perform the resolution of electronic fraud and dispute claims including the life cycle process
  • Manage and follow procedures from our insurance carrier for eligible disputes that meet the required reporting process
  • Supervise the timely process of filing SARs and CTRs; act as back-up BSA Analyst
  • Process decedent accounts, including Estate accounts in a timely manner while keeping files current
  • Supervise and process Government Reclamations, levies and subpoenas
  • Supervise and process Wire Transfers requests; inbound and outbound
  • Manage and follow procedures for escheatment processing
  • Periodically review all departmental procedures and job functions to ensure maximum efficiency and compliance
  • Perform other duties and responsibilities as required or assigned
  • Maintain and insure compliance with Federal, State and local banking regulations throughout the Operations department
  • Adhere to and comply with all policies and procedures
  • Provide flexibility with department scheduling/coverage due to business needs

Education and Skill Experience

  • Minimum high school diploma or GED equivalent. Some college credits preferred.
  • At least two (2) years in a financial institution with similar job functions and supervisory experience.
  • Strong interpersonal skills (oral and written communications), active listening, positive attitude, deportment.
  • Sufficient typing skills (i.e. 40 wpm)
  • Proficient in office equipment such as, but not limited to, PC, MS Office and the ability to learn new software programs as required.

 We offer a full benefits package including: Medical, Dental, Vision, 401(k), Tuition reimbursement, defined benefit plan, and paid time off.  Qualifying candidates should send resume including salary requirements to Submissions without salary requirements will not be considered.

 Posted 3-21-19