Webinar: ACH Specialist Series: ACH Dispute Resolution

Wednesday, February 27, 2019

03:00pm  to  04:30pm

Is your staff equipped to deal with ACH disputes? This webinar will focus on when a written statement of unauthorized debit is necessary, how to comply with the timeframes specified under the NACHA Operating Rules and Regulation E, and the unauthorized entry fee. Using case studies and scenarios, this session will equip your staff to respond to ACH issues knowledgeably and ensure compliance and satisfied accountholders.

This course is eligible for 1.8 AAP credits.
Continuing Education: 
Attendance verification for CE credits upon request


  • ACH return reasons and timeframes
  • Authorization-based returns
  • Proper usage of the WSUD form
  • ACH operator rejects
  • Stop payment versus revoked authorization or unauthorized transaction

    • Sample dispute tracking log to ensure compliance with required timeframes
    • Employee training log
    • Quiz to measure staff learning and a separate answer key