CUNA Backs Efforts to Remedy Erroneous Call-Blocking

CUNA supports the addition of language to address erroneous call-blocking by the Federal Communications Commission, it wrote to leadership of the House Energy and Commerce Committee Tuesday. The committee will commence a markup of more than 20 bills Wednesday, including the Stopping Bad Robocalls Act (H.R. 3375), sponsored by committee Chair Frank Pallone (D-6).

“We appreciate the bipartisan effort that produced H.R. 3375 and support the inclusion of language regarding notice and a complaint mechanism for opt-in, white-list call blocking, redress for erroneous call-blocking by the Federal Communications Commission, and cost protection for callers using the notice and complaint process for call-blocking services,” wrote CUNA President/CEO Jim Nussle.

The FCC in June voted to approve a default call-blocking order that would allow default call-blocking of robocalls for consumers, leading to CUNA concerns that credit unions could be unable to contact members with timely information.

After CUNA, leagues and credit unions raised numerous concerns, the FCC approved a version of the order with a method to allow legitimate callers to file complaints over erroneously blocked calls.