22 CU Professionals Receive Free Management Development Training at NJCUL Through League’s Rutgers Training Grant

HIGHTSTOWN, N.J. - Credit union professionals gathered at the NJCUL Education Center Tuesday for free management training and are currently participating in day two of the training today. This “Becoming a Better Manager” training is available to NJCUL member credit unions through a partnership with Rutgers University, underwritten by an $89,000 educational grant from the State of New Jersey secured by the League earlier this year.

The two-day Becoming a Better Manager training includes four areas:

  1. Developing Leadership Capabilities - This program is designed to develop and enhance the skills and knowledge managers require to effectively lead a team in a credit union. Topics include defining a good leader, establishing the difference between a manager and a leader, and skills and qualities required of a leader, such as decision making, communication, problem solving, and more.
  2. Critical Thinking -One important aspect of building successful work teams is the ability to use critical-thinking skills to solve workplace issues. This course will closely examine critical thinking and its importance to career success. It will also cover several cognitive biases that can prevent managers from thinking clearly. A step-by-step process to solving problems will also be discussed.
  3. Project Management -This workshop is designed to help organizational leaders understand and lead projects more effectively. The course begins by defining projects and examining the key components of projects. Participants will also learn the phases of a project, necessary steps for planning a project, and practical skills for executing and closing out a project. Learners will use a series of examples to understand each portion of the course.
  4. Managing Difficult Situations -This class teaches staff how to respond effectively and sensitively to resistance, charged emotions, and challenging behaviors with clients, customers, and co-workers. When staff can effectively respond to challenging situations, they are better equipped to provide the highest quality customer service. Employees are more satisfied when they have the skills and tools to respond effectively to difficult situations.

It’s not too late to take advantage of this free member benefit. Contact Barbara Agin at bagin@njcul.org for more information.

Additional photos of this week’s training are available on the League’s Facebook page.