21 CU Professionals Receive Free Management Development Training at Jersey Shore FCU Through Second Round of League’s Rutgers Training Grant

NORTHFIELD, N.J. – Credit union professionals gathered at Jersey Shore FCU this month for free management development training. This “Supervisory Symposium” training is available to NJCUL member credit unions through a partnership with Rutgers University, underwritten by an $89,000 educational grant from the State of New Jersey secured by the League earlier this year.

The two-day Supervisory Symposium training includes four areas:

Management - Leadership Styles: This course will explore different leadership styles and the strengths and weaknesses of each. Through activities and role play, participants will develop the tools necessary to recognize and utilize their own leadership/behavioral style, understand the behavioral style of others, and how to best respond to others for maximum effectiveness and results. It will also examine emotional intelligence and its role in effective leadership.

Emotional Intelligence: Participants will outline and explore the nature of emotional intelligence, which is the ability of an individual to recognize their own and others’ emotions and understand their effects on the workplace. These skills will be particularly important for supervisors in small credit unions, where interpersonal working relationships are crucial because there are so few employees.

Resolving Conflict: This program discusses the theory of conflict resolution and practical tips for addressing conflict. The course covers the main styles of conflict resolution, the definition and nature of conflict, and the goals of those in conflict.  The course concludes by offering participants steps for managing conflict in a way that is fair to all parties and key skills for managing conflict.

Successful Networking/Working an Event: This course examines methods for improving networking skills in a variety of situations. The program begins by setting out networking guidelines for any situation, then discusses the details of networking over the phone, in-person, and electronically. The importance of following up after an initial meeting or conversation, as well as tips for making a follow-up successful, is also covered. The Working an Event program covers these important networking skills, but specifically in an event setting.

For more information on these training opportunities, contact Barbara Agin at bagin@njcul.org.