Improper Sales Incentive Programs Can Cause Consumer Harm Alert

The Consumer Protection Financial Bureau issued a bulletin that discussed the risks incentive programs can pose to consumers when the program creates an unrealistic culture of high pressure targets. Some employees have resorted to violating consumer financial laws in order to meet these incentive goals. Credit unions can use data to monitor employee practices relating to incentives. This data can be used to mitigate risks to consumers and determine when corrective action should be taken.

Click here to see the full CUNA Mutual Group Risk Alert and mitigations.